Customer reviews of White Cottage Car Centre

By Thalia S on 24 September 2017 | Verified purchase

First class service from start to finish. Made buying a car a breeze.

Reply from White Cottage Car Centre on 25/09/17

Thank you for your comments it's much appreciated.

By Anonymous on 19 March 2022 | Purchase not verified

The service I received was excellent from beginning to the end - both Matthew and Mike were helpful and the gentleman that delivered the car was equally considerate. The Nissan Qashqai drives excellently and the discounted service was much appreciated. Every question that I had was honestly answered and given I didn't lay eyes on the car until it was delivered, all I can say that I am vert grateful and would recommend this car dealership to everyone! Thank you, thank you, thank you!

By Ben C on 12 March 2022 | Purchase not verified

Bought a focus off WC two weeks ago and with in a couple of days realised clutch wasn’t right, had it checked out and needed a new one. I was a little worried as some reviews on here weren’t very encouraging saying WC wouldn’t cover repairs under warranty, especially as one was a clutch! But I can’t fault WC at all, straight away they told me to book it in with their garage to have a look and the next day I picked up my car with a new clutch fitted under warranty and hasn’t cost me a penny. Couldn’t be happier, staff were friendly from the moment I started looking at the car, no pressure just left me to have a look round. Very happy customer and would use the guys again. 👍🏻

By Mike D on 19 May 2021 | Purchase not verified

Very disappointed with the service. Bought a mercedes from this company, with a brand new MOT and was told it had a three month warranty and "any issues just let us know". Within a couple of weeks, covering very little mileage, it started a knocking noise at the front end. I contacted White Cottage and was told it was no problem and I could take it into a garage in Elland who would sort it. I did so and was told by the garage that White Cottage had refused to cover the work as it was wear and tear, despite the fact that the car had hardly done any miles since its MOT. When I complained to White Cottage that surely this problem should have shown up on the MOT test, they said I should take this up with the garage as it was the same garage that did the MOT !!!! Im now faced with a repair bill for a car that is supposed to be in warranty. Please be careful Nice enough people here until theres a problem aparently.

Reply from White Cottage Car Centre on 24/06/21

Thankyou for your review. You continued to use a vehicle for several weeks after you noticed had an 'unusual noise’ and caused irreparable damage to a wearable item. You have a duty of care to have issues inspected and obviously this sort of negligence could not be covered under any warranty.

By mike L on 17 February 2021 | Purchase not verified

great deal on my new car, very helpful salespeople and no pressure

Reply from White Cottage Car Centre on 18/02/21

Many thanks for your review, it is always a pleasure to deal with you, happy motoring.

By Barry S on 17 February 2021 | Purchase not verified

First time in owning hundreds of cars a have I experienced anything as stupid. 😂 The salesman whomever they are wouldn't change the very worn front tyre even though I was happy to pay the asking price. The tyre didn't even match the others and had half the tread. 🤔😂😂😂 You lost the sale over the price of a dodgy tyre.

Reply from White Cottage Car Centre on 18/02/21

Thankyou for your review but we are unsure as to which vehicle you are referring. As we pride ourselves on customer satisfaction, feel free to give us a call with any issues you may wish to discuss.

By Danny M on 15 December 2020 | Purchase not verified

Was handed keys to van to inspect with no pressure to buy or hard sell very Smooth transaction .

Reply from White Cottage Car Centre on 15/12/20

Thankyou for taking the time to leave us a review. We aim for a no pressure atmosphere with no pushy sales tactics and we are are glad you like how we work. We hope to see you again at some point in the future.

By Jemma D on 06 October 2020 | Purchase not verified

Excellent customer service and all questions answered with honesty. I hadn’t actually driven in 10 years so was a little nervous getting back behind the wheel but the sales man took me for a test drive and the car was great. He would make a good driving instructor! The car I purchased has been great and I’ve now driven it down to Hampshire. Very happy. Thank you!

Reply from White Cottage Car Centre on 15/10/20

Many thanks for taking the time to leave us a 5 STAR review. I will pass your comments onto our sales team and we hope to see you again at some point in the future.

By Ryan S on 26 September 2020 | Purchase not verified

Brilliant company no pushy sales tactics left to inspect at own leisure. Highly recommend Smooth transition considering purchase was through the pandemic.

Reply from White Cottage Car Centre on 26/09/20

Many thanks for your review. We are glad you are happy with how we operate and are nenjoying your new car. We hope to see you again at some point in the future, happy motoring.

By Gary W on 06 February 2020 | Purchase not verified

We were looking for a first car and had seen a Ford KA advertised at White Cottage. Having looked at a number of other vehicles and being disappointed , we were really impressed with the quality, presentation and price of the KA here. The KA had all the service history to hand and recent bills, we were invited to look around the KA and start her up ,we then took her for a test drive. The Sales team were very friendly and helpful ,no hard sell or anything like that. We arranged an oil and filter change which was very reasonably priced , the KA was ready in 2 days. You only find out how good a company is when there's a problem and so when we called to say there was an issue with the exhaust , we were invited to take it to their vehicle maintenance garage (A&G Motor Engineers Ltd Elland). The Garage found the problem and arranged replacement parts / fitting, there was no quibble or issue getting this one and their work was first class. Thank you White Cottage

Reply from White Cottage Car Centre on 07/02/20

Many thanks for taking the time to leave us a review, we are glad you like our no hassle approach and hope to see you again in the future